Telehealth Consults with Real Doctors

Telehealth lets you consult a doctor remotely, by phone call instead of face to face. While telehealth is not supposed to replace going to see a doctor in person, it can be useful if you live in a remote or regional area, don’t have time to go to a medical centre, or if you need medical advice, an urgent referral, medical certificate or script renewal.

Telehealth reduces the spread of illness by allowing people to access medical advice when they are sick, without having to leave their home. It’s also fast and convenient if you want to get a repeat prescription, referral or medical certificate. And as it is getting increasingly harder to get a face to face appointment at many GPs, a telehealth appointment can give you access to the care you need, without having to wait.

We offer three different types of consultation:

• Standard consult (up to 10 minutes)
• Long consult (over 10 minutes)
• Priority consult (jump the queue and minimise waiting time).

When you request your consultation via the app you can choose your appointment type. You will be charged for the length of telehealth consultation you have. This means if you book a standard consultation and the conversation goes longer than 10 minutes you will be charged for an extended consultation.

You can access a telehealth appointment from anywhere in Australia using our app. Simply download the Our Sage app onto your mobile phone, and enter your contact details. Then, choose your consultation and enter your payment information. You will then be put into the queue to speak to the next available doctor. When it’s your turn, the doctor will give you a call.

Our fees are the same from anywhere in Australia:

• Standard consult - $45
• Long consult - $55
• Priority consult (jump the queue) - $65

At this time there is no Medicare rebate available for our telehealth services.

The Our Sage app gives you real time queue updates so you know where you are in the queue.

Dowload the Our Sage telehealth app for iPhone or Android.

The doctor will make up to three attempts to call you on the number you have provided, so please try to keep your phone free. The number they will call from is 02 4607 3100 and we suggest you save this number in your contacts for future calls (you won’t be able to call the doctor back on this number).

Fill out a short questionnaire here and one of our healthcare professionals will review your request and have a brief phone consultation with you. Once approved, the medical certificate will be in your inbox. Please double-check that your email address is correct and check your Junk / Spam folders after filling out the questionnaire.

If you are after a 3-4 day medical certificate, please start a telehealth consult here.